How do I deposit money in to my account?

Once logged in, select the DEPOSIT option from the menu on the right side of the lobby. Select your preferred Payment Option, you will be asked to fill in the details for your required payment method, enter the amount you wish to deposit, and simply follow the instructions. Once completed the amount deposited will immediately show on your account and you can use it to play right away. All deposit options used MUST be in the name of the registered player.

Are my payments safe?

Yes. We meet requirements set out by Visa, MasterCard and all major Ewallet providers including voucher-based payment providers, ensuring that your financial information is safe and secure at all times. Furthermore, all card transactions are processed by a global leader in online payments, providing a robust and secure payments system.
Your funds are held in a separate bank account to our company funds and we are not allowed by regulation to borrow money against it or put it at risk in any way.

How much can I deposit?

For all payment methods the minimum amount for a deposit is as follows:

You are also able to set your own limits of how much you can deposit each day. The maximum amount that can be deposited in a 24 hour period depends on your chosen payment option.

What if my deposit fails?

If you are having difficulties in depositing, please confirm that the details you have provided are accurate and that you have the required funds available in your account. Our Customer Support team may be able to provide you with more details regarding your failed deposit; however, in such cases we recommend that you either contact your bank or alternatively select a different payment method.

How do I use NETeller?

• Step 1 : Opening your NETeller account

Simply log on to the NETeller website and complete the registration process.
You will receive a 12-digit NETeller (1-Pay) Account ID and also a NETeller Secure ID. The Secure ID adds another layer of security to the deposit process.

• Step 2 : Registering your details

When you have your new NETeller account details, you will then need choose a way of putting money into your NETeller account. You can use a credit card or use the NETeller 'Instacash' system to deposit and withdraw using your bank account directly.

• Step 3 : Depositing your funds

Deposit your money into your NETeller account and then log on to your Infinity Casino account and follow the on-screen instructions to transfer your funds instantly to your casino

Rules For NETeller deposits:

• All payments from and to your credit card are made by NETeller therefore all such queries should initially be directed to them.
• All money from a NETeller account must be paid back to the same NETeller account when withdrawing.
• All deposits must be made from a NETeller account with the same account name and details registered on your casino account

How do I use Skrill 1 Tap?

• Register a Skrill account at https://www.skrill.com/en/
• Deposit funds in to your Skrill account.
• Login to your casino account and select the cashier
• You will see Skrill 1 tap as a payment option, select this and the amount to deposit
• Your casino account balance will be updated instantly
• We recommend that you always check the Skrill terms and conditions

How can I withdraw my money?

You are also able to set your own limits of how much you can deposit each day. The maximum amount that can be deposited in a 24 hour period depends on your chosen payment option.

To make a withdrawal from your account, simply click on the withdraw option to the menu , select a payment methos and enter the amount that you wish to withdraw.

The minimum amount you can withdraw is as below:

After you make a withdrawal, the money will immediately be deducted from your account balance. Please note that all withdrawals will be checked prior to processing and these checks can take up to 3 working days. In some instances, our payments and fraud team may require additional time, or you may be required to provide identity verification documentation prior to the withdrawal, if this is the case you will be informed via email as soon as possible.

Transactions made using debit or credit cards can take up to 3-5 working days to clear with your card provider.

How do I change the payment method on my account?

In order to change your payment method, please go to the deposit section on the right side of the lobby and then select other payment options. If you encounter any difficulties, please contact the Customer Support team.
Note that the AML rules state that winnings (where possible) must be withdrawn to the same payment option used to deposit.

Is my information kept confidential?

All your information will be handled confidentially and will not be given or sold to any third party unless we are legally obliged, or we have your express permission.

Can I open more than one account?

No. As your account contains personal and financial information relating to you, we only allow one account per person, because of this we do not allow sharing of an account with anyone else. We also reserve the right to immediately terminate multiple accounts if we believe they are being operated by the same person.

Why is my email address shown as already in use?

Because we only allow one account per person, and that we use your email address as part of the account authentication process, it can only be registered with us once. This means your email has already been used to set up an account.

Our table and slots games use a Random Number Generator (RNG), which randomly generates results. The randomness is closely and regularly monitored in-house by our experts and has been certified externally by a leading industry independent testing company. NMI is a reputable, internationally recognised, Accredited Testing Facility.

Where can I find my results?

You can also see a history of your games by visiting ‘your account’ area in the lobby. Here you will see a graphical representation of your last ten games along with a complete history of your transactions.

How do I claim my winnings?

Every time you win, your prize will automatically be credited into your account balance, unless you have a jackpot game win, in which case the win will be verified in the first case. You can withdraw this balance at any time so long as the balance is above minimum withdraw limits (mentioned as part of 'How can I withdraw my money?'

How much can I win?

Each game has its own table showing the relevant payout structure. Please select the Payout Table button on each game for full information.

What are bonus funds?

Bonus Funds are considered to be a second account balance although, bonus funds cannot be withdrawn, they are only withdrawable once converted to cash.Bonus funds converted are subject to a maximum cash value. Please see the individual Terms of the promotion for details.

How can I spend my bonus funds

Your bonus balance can be used the same way as cash on most of our games although it will be used after your cash balance. You should check the individual bonus terms to establish which games are allowed.

Which games are Premium Slots

Premium slot games which contribute 75% to bonus wagering are as follow:

Aloha, Ariana, Bar Bar Black Sheep, Butterfly Staxx, Copy Cats™, Dazzle me™, Drive: Multiplier Mayhem, Fairytale Legends: Hansel and Gretel™, Fisticuffs, Football: Champions Cup™, Fruit Shop Christmas Edition, Fruit Spin, Glorious Empire, Golden Mane, Joker Pro™, Jungle Jim - El Dorado, Jungle Spirit: Call of the Wild™, King of Slots, Lucky Leprechaun, Magic Portals, Mermaids Millions, Mythic Maiden™, Neon Staxx, Secret of the Stones™, SECRETS OF CHRISTMAS™, Spiñata Grande™, Twin Spin™, Wild Wild West: The Great Train Heist™, Dead or Alive, Dead or Alive 2

Games excluded from bonus wagering & cashback promotions:

All Table Games, All Live Table Games, All Live Gameshow Games, Book of OZ, Book of the Irish, Extra Chili, Fortunes Of Sparta, Game of Thrones 243 Ways, Golden, Gorilla Go Wild, Guns N" Roses, Jimi Hendrix Online Slot, Jumanji, Jurassic World, Mighty Hot Wilds, Motörhead Video Slot™️, Steam Tower™️, Ted, The Invisible Man™️, Thunderstruck II, White Rabbit, Bronco Spirit, Serengeti Kings, Piggy Riches Megaways, Zeus Lightning Power reels, Coins of Egypt, Bomb Buster, The Dog House Megaways, Jungle Gorilla, Wolf Howl, Legacy of Oz, Thunderstruck Wild Lightning, Harlecoin, Cash Ultimate, Dragon Kingdom – Eyes of Fire, Gems Bonanza, Hotline, Book of Amduat, Rome the Golden Age, Arcane Reel, Caishens Cash, Leprechauns Magic Megaways, 9 Planet Shockers, Aapos Quest, berry Burst, big Boom Riches, Christmas Fairies, Eirik the Viking, Fabulous Fairies, Get the Gold Infireels, Gods of Power, Harlecoin, Knights of Alturia, Legacy of Oz, rick and Morty, Swan House, Ted Megaways, Wild hot Chilli Reels, Vikings, Fruit bar, Keno, Scudamore Super Stakes and Fruit Spin.

Can I withdraw my Bonus Balance

Each bonus will have a required ‘turnover’ meaning that you must play the deposit and bonus funds through a certain number of times prior to converting the bonus to withdrawable cash. Please note that not all games count as 100% to the required turnover, specific details can be found in the section above in this FAQ entitled “Which games are Premium Slots? ”If you request a withdrawal of your cash balance before you have completed the required turnover of your bonus funds, you will forfeit both the remaining active bonus balance and any pending bonuses on your account.
Please note that low risk wagers, or any low risk play strategy, which we might believe not to be in line with the spirit of the promotion will not count towards the turnover requirement i.e. bets that cover either red & black or odd & even.

Do all bets count towards required bonus turnover

Not all bets placed will count 100% towards your turnover.

Specific details can be found in the section above in this FAQ entitled “Which games are Premium Slots?”

What is your Welcome Bonus offer

Full details of our current welcome bonus can be found by clicking on the welcome banner in the casino lobby.

What is the minimum deposit to claim a bonus

Each bonus has its own specific terms and conditions, that advise you of the required deposit amount. To claim our welcome offer you must make a minimum deposit as stated below:

Are bonus funds available to play with immediately

Yes. As soon as your bonus has been credited in to your account it is available for you to play with although your cash balance will always be used before your bonus balance.

Why can’t I see my bonus/why is my bonus pending

In order to activate your next bonus, you have to play through and fully consume your current bonus balance to zero.
If you only have a tiny amount left, you can change the number of lines and minimum bets on the following games which offer the lowest wager amounts:

• Best of British
• Shamrock & Roll
• Trolls Tale
• Candy Swap

Alternatively, you can cancel the remaining funds from your active bonus balance in the lobby on the wagering bar.

How much do I have to play to release the bonus

Each bonus will have its own required ‘turnover’, meaning that you must play the deposit and bonus funds through a certain number of times prior to withdrawal. i.e. if you receive a $250 non- deposit bonus that has a turnover requirement of 30 times you must wager $7,500 prior to requesting a withdrawal ($250x30=$7,500). Please note that not all games count as 100% of the required turnover, specific details can be found in the section above in this FAQ entitled “Which games are Premium Slots?”

How long is my bonus valid for

Please refer to the bonus specific and general terms and conditions for full information, as validity periods may vary.

About US

Grace Media Limited, a company registered in the United Kingdom and licensed by the Gambling Commission (Licence Ref #56784) for customers in Great Britain, and licensed by the Gibraltar Government and regulated by the Gibraltar Gambling Commission (RGL no.125) for non-UK players. The gambling software is powered by Markor Technology, licensed and regulated by the Gambling Commission under licence Ref #41645.